Boho Casino Support Contacts
When Our Team Answers Your Messages
Support at Boho Casino runs 24 hours a day, seven days a week, and the team is staffed across Australian time zones, covering AEST (UTC+10) and AEDT (UTC+11) without a scheduled break. A player logging in on a Sunday night after the pokies rush gets the same live chat access as someone writing at 10am on a weekday.
Because there is no downtime window, we do not publish separate office hours for email. Written requests are read continuously and answered in the order they arrive, with payment and verification cases handled ahead of general questions.
Writing to Us by Email
Our support address is [email protected]. Use it for anything that benefits from a written record: document submissions for verification, disputes about a bonus credit, requests to close an account, and self-exclusion requests. When you write about self-exclusion, quote the email address registered on the account and state the period you need.
Emails sent from an address other than the one on your account will be answered with a request to confirm your identity first, so write from your registered address wherever possible.
Choosing Between Live Chat and Email
Live chat opens inside the site interface, on desktop and in the mobile browser, and connects you to an agent without leaving your session. Email suits longer cases with attachments. The table below shows which channel we recommend for each kind of request.
| Request | Best channel | Reason |
|---|---|---|
| Promo code not applying at the cashier | Live chat | Agent can apply the code before you confirm the deposit |
| Login or password reset trouble | Live chat | Fastest route back into the account |
| Deposit not showing in balance | Live chat | Agent checks the transaction status while you wait |
| KYC documents (Australian driver’s licence or passport, utility bill or bank statement) | Attachments and a written record | |
| Withdrawal held in pending | Case history stays in one thread | |
| Self-exclusion or account closure | Written confirmation of the period and date |
What to Have Ready Before You Get in Touch
Have your registered email address, your account currency (AUD), and the approximate time and amount of any transaction you are asking about. For a bonus question, add the promo code you entered (BOHO, MONDY, SPINS or CRYPT) and the deposit amount. For a verification request, scan or photograph the documents in full, with all four corners visible and no glare, so they do not have to be resubmitted.